Privacy Policy

Visitors to our website

 

When someone visits www.monarch-ne.co.uk  we use tracking software to monitor its visitors to better understand how they use it. The software will save a cookie onto your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

 

Use of cookies by Monarch Home Improvements

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

 

What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

 

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

 

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

 

Website

Monarch Home Improvements  website contains links to websites owned and operated by third parties. We do not accept responsibility or liability for the protection of data collected on these websites and we recommend you review their privacy policies.

 

If you are aged 16 or under, please ask your parent/guardian’s permission before you provide any personal information to Monarch Home Improvements .

 

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to Monarch Home Improvements. The date of the most recent revisions will appear on this page. If you do not agree to these changes, or have any questions or concerns regarding our privacy policy, please cease using our website and contact Monarch Home Improvements immediately:

 

Monarch Home Improvements
Unit 3A The Old Co Op Building

Black Road

Hebburn 

NE31 1HQ

 

 

 

Security and performance

Monarch Home Improvements uses a third-party service to help maintain the security and performance of the Monarch Home Improvements website. To deliver this service it processes the IP addresses of visitors to the Monarch Home Improvements website.

 

People who contact us via social media.

If you send us a private or direct message via social media the message will be stored on the social media platform. It will not be shared with any other organisations.

 

People who call us

When you call Monarch Home Improvements we do not record any telephone calls.

 

People who email us

We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

People who make a complaint to us

If we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

 

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

 

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

 

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

 

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

 

People who use Monarch Home Improvements services

Monarch Home Improvements offers various services to the public. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a particular service to carry out a survey to find out if they are happy with the level of service they received.

 

 

 

How and when will Monarch Home Improvements use information collected about you?

Monarch Home Improvements will use your personal information for a number of purposes including the following:

  • To provide information and request payments if required
  • To provide general information on events, and services that you may be interested in
  • To request information and/or feedback from you on the services we provide
  • To produce non-personally identifiable aggregated and statistical demographic reports to help us better understand our customers and contacts
  •  

Where Monarch Home Improvements proposes using your personal information for any other uses we will notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

 

Will Monarch Home Improvements disclose your information to anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example, to government bodies and law enforcement agencies) or as outlined below.

 

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Generally, we will use your information within Monarch Home Improvements and will only share it outside Monarch Home Improvements where you have requested it or given your consent, for example, if you choose to share content via social media. Sometimes your Monarch Home Improvements uses third parties to send marketing material and to collate survey data e.g mailchimp and survey monkey etc. Please ensure you are happy with their privacy policy before supplying your details to your business name or any of its partners.

 

FENSA and Plastic Window federation

‘By agreeing to this quotation / contract with Monarch you are also consenting to your personal data being shared with third parties for the purposes of fulfilling the requirements of the Competent Person Scheme for self-certification under the Building Regulations.  Personal data includes title, name, address, phone numbers and email. This data will be used to provide essential documentation and will be retained on files for the lifetime of the guarantees which do not exceed 10 years’

 

We may share your personal information internally (i.e. between departments in Monarch Home Improvements ), for example, another department may be informed of customers who have signed up for a particular activity so that they can then provide information on services available to enhance the activity experience.

 

If you post or send offensive, inappropriate or objectionable content anywhere on or to Monarch Home Improvements websites or digital communications channels, or otherwise engage in any disruptive behaviour related to Monarch Home Improvements  activities, Monarch Home Improvements may use your personal information to stop such behaviour. Where Monarch Home Improvements  believes you are or may be in breach of any applicable laws or regulations (e.g. because of content you have posted that may be defamatory), Monarch Home Improvements may use your personal information to inform relevant third parties such as your employer, or the appropriate regulatory body.

 

Data processors

Data processors are employed by your business name, they cannot do anything with your personal information unless a Manager has instructed them to do it. They will not share your personal information and it is held securely and retained in line with the retention policy.

 

 

Complaints or queries

Monarch Home Improvements tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

 

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Monarch Home Improvements, collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

 

If you want to make a complaint about the way we have processed your personal information, you can contact us at monarch-ne@btconnect.com

 

Access to personal information

Monarch Home Improvements tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:


give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.

To make a request to Monarch Home Improvements for any personal information we may hold you need to put the request in to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

 

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us at the address below.

 

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.

 

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

 

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on date policy goes live on website

 

How to contact us

If you want to request information about our privacy policy you can write to us at:

Monarch Home Improvements
Unit 3A The Old Co Op Building

Black Road

Hebburn 

NE31 1HQ

 

We offer a FREE no obligation estimate, this can be organised by phoning us on: 0191 489 10 10 or by using our CALL BACK form.


Monarch Home Improvements NE Ltd., registered number 05826138, a company registered in England and Wales